When I consult with people at work, trying my best to profess the magic of working out loud, a very common reaction I hear is, “I can’t shift my behaviors because everyone else I am working with is still just sending and reading emails. They don’t check [insert your online social platform here].”
A certain parental bridge analogy immediately comes to mind…and you could succumb to the behavior of others and waste your time when replying to something that involves the sharing of your reusable knowledge…or you could decide to maximize the return on your effort by working in a way that captures the knowledge you’re about to share in a more visible and reusable manner…replying with merely a link to your answer…instead of yet another tucked away email message full of content that few will ever find again.
Working Out Loud about Working Out Loud:
Late last year, I was forwarded an email with a request from a senior executive for successful examples of sales and marketing making use of social collaboration within our organization. I started an email listing a few communities that I knew of that were generating positive outcomes. At first my logic was “This was a private request, and this individual may not access our social business platform on a regular basis, so email would be the best response.”
As I was writing it, I realized how many other people may find that information useful. So I decided to instead create a wiki page and reply to the request with a link to my page. And I posted the page in a community focused on the practice of social business within the organization.
I included 9 communities in my initial list and replied to the email with a link to my new wiki page. and believe it or not I didn’t get any flack for replying with a link instead of putting the answer in an email body.
Within a couple hours of me posting the new page, I had someone from Europe editing the page to add their own examples that I had missed. Then a month later a few more were added…with some likes and bookmarks collected along the way as well. It had become a crowdsourced list of great examples that I continued to use as an educational resource for people working in sales and marketing.
The interactions could have ended there and I would have told you it was a success story because I converted the value from one person to tens of people at that point. But wait…there’s more…
About six months later, I had a conference call with some peers who asked me once again for good examples of internal sales and marketing communities. And once again I found myself typing an email with a link to that wiki page to help them find it. “Bryce! Walk the talk, dude!”
I listened to my inner voice and I shared the link with them via an open status update with mentions. First of all, sending people a link of something I had shared in the past and could find in less than a minute saved me a lot of time vs trying to recreate such a list again. Not to mention that the contributions of others had made it better, with a more global perspective added.
That simple shift in behavior led to more people discovering the 6-month-old resource and commenting about how helpful it was. It had some renewed life. Some people shared it within their own communities, some community managers shared it because they were proud for being openly recognized for the work they had done within that community. And quite a few people started joining communities they didn’t know existed within their field of interest / expertise.
As of today, the list I started with 9 example communities is up to 30, crowdsourced by the community and now on revision 12. It has a few hundred views and will continue to gather more.
Shifting one simple email request out into the open created value for others and made my life easier for future requests. And then months later, choosing to share that reference with others via an open method instead of email helped to resurface the wiki page and increase its value even further. The domino effects of that one initial decision to work out loud were in full motion.
Don’t think that every example has to go viral with thousands of hits to be a successful outcome of working out loud. As soon as that wiki page went from one view to two views I had increased the return I got and that my company got from that initial interaction…for what amounted to the same effort on my part.
I’ll throw in the disclaimer to not “shift” conversations where there is a risk you could reveal something the other parties involved may deem sensitive…but consider if generalizing your response in the name of sharing may work? Or ask for permission to post the answer / interaction more openly due to the potential for shared value.
Have you experienced any similar examples of one decision to be more transparent resulted in value you didn’t see coming?